Return & Refund Policy

Effective Date: 01-02-2026
Website: PashuX
Email: infopashux@gmail.com
Phone: +91 8838707769

1. Introduction

PashuX operates as an online livestock marketplace connecting buyers and verified sellers. Due to the nature of livestock transactions, returns and refunds are subject to specific conditions outlined below.

By placing an order on PashuX, you agree to this Return & Refund Policy.

2. Nature of Livestock Sales

Livestock sales involve live animals, and therefore:

• Each listing contains detailed information provided by the seller.

• Buyers are encouraged to verify details and clarify doubts before completing the purchase.

• Inspection and delivery coordination are handled directly between buyer and seller after order confirmation.

3. Return Policy

Due to the perishable and live nature of livestock:

• Livestock once delivered and accepted by the buyer is generally not eligible for return.

• Returns may only be considered in cases where:

  • The delivered animal significantly differs from the approved listing details.

  • There is clear evidence of misrepresentation.

All return requests must be supported with proper documentation and proof.

4. Refund Policy

Refund eligibility depends on the transaction stage:

Before Seller Confirmation

If a buyer cancels before the seller initiates processing or coordination, a refund may be issued after deducting applicable transaction or processing charges.

After Seller Confirmation

If the seller has already confirmed the order and initiated coordination, refunds will be subject to review and may include deductions for administrative or payment gateway charges.

After Delivery

Refunds are generally not applicable after successful delivery and acceptance of livestock, unless misrepresentation is proven.

5. Dispute Resolution

In case of disputes:

• Buyers must contact PashuX support within 24–48 hours of delivery.

• Both buyer and seller may be required to provide evidence.

• PashuX will review the case and provide a fair resolution based on platform policies.

PashuX acts as a facilitator and reserves the right to make the final decision in disputes.

6. Non-Refundable Situations

Refunds will not be provided for:

• Change of mind after purchase

• Minor variations that do not affect the core listing description

• Transport-related delays beyond platform control

• Health issues occurring after successful delivery

7. Payment Processing Time

Approved refunds will be processed within 7–10 business days through the original payment method. Processing time may vary depending on the payment provider.

8. Contact for Refund Requests

To request a return or refund, contact:

Email: infopashux@gmail.com
Phone/WhatsApp: +91 8838707769

Include:

• Order ID

• Buyer name

• Seller name

• Description of issue

• Supporting images or documentation

9. Policy Updates

PashuX reserves the right to modify this policy at any time. Updated versions will be published on this page.